At MANAGE, we do not offer refunds for purchased products. This policy is in place due to the handcrafted nature of our genuine leather goods. Each item is made with precision and care, ensuring the highest quality. Since leather products may have natural variations in texture and color, minor differences do not qualify for refunds. Additionally, to maintain hygiene standards and prevent misuse, we encourage customers to carefully review product descriptions and images before making a purchase. However, we do provide an exchange option in accordance with our Exchange Policy.